According to the FBI, identity theft is the fastest growing white collar crime in the United States. When your purse or wallet gets stolen, the cash inside may not be the only thing a thief wants to steal. The most valuable items in your wallet are your Social Security number, ATM card, credit cards, bank checks, and any other items containing your personal information. Additionally, during the course of a busy day, you share this information when making transactions in person, over the telephone and online to buy goods and services. If this sensitive information falls into the hands of a criminal, it may be used to steal your financial identity.
Although it is impossible to guarantee that identity theft will never happen to you, this page provides information about how to reduce your chances of becoming a victim and what actions you can take if does occur.
Identity theft occurs when someone uses your name, Social Security number, credit card number or some other piece of your personal information to apply for a credit card, make unauthorized purchases, gain access to your bank accounts or obtain loans under your name. Unfortunately, most people do not know that they have been victims of identity theft until mysterious charges appear on their credit card bills or they are rejected for a mortgage because unpaid bills appear on their credit report.
Your Social Security number is the most valuable piece of your personal financial information because it is your main identifying number for employment, tax reporting, and credit history tracking purposes. If your Social Security number falls in the hands of a thief, you could face serious problems as a result. A thief could use your Social Security number to obtain employment, open credit card accounts or obtain loans under your name. The best way to protect yourself is to guard your Social Security number and provide it to others only when absolutely necessary.
Some businesses request your Social Security number for general record keeping. If they do, ask how your Social Security number will be used and whether you can use any other identifying number instead.
If your Social Security number is stolen, applying for a new one may not solve your identity theft problem. For example, a new Social Security number may not ensure a new credit record because credit bureaus may combine the credit records from your old Social Security number with your new one. Moreover, even when the old credit history is not associated with your new Social Security number, the absence of any credit history under your new Social Security number may make it more difficult to obtain credit.
There are numerous ways in which an identity thief can make unauthorized charges on your existing credit card accounts, or open up new accounts under your name. An ordinary thief might steal your wallet or purse and try to make use of your stolen cards and checks. The more sophisticated thief can fill out a change of address form from the post office to get all your bills sent to another address. He or she can also call your credit card issuer and, pretending to be you, change the mailing address on your credit card accounts. The impostor then runs up charges on your account. Since your bills are being sent to a new address, you may not immediately realize the problem. An identity thief might also open new accounts under your name by stealing and completing a pre-approved credit card offer sent to you in the mail, using your name, date of birth and Social Security number, but a different address, on the application form. If this occurs, you may not discover that a new account has been opened under your name until the unpaid bills appear on your credit report.
Identity thieves can also obtain your credit card information from purchases you make at stores, over the telephone or online. For example, the credit card information you provide in person or over the telephone during a purchase can be improperly used to make unauthorized charges on your account. In addition, thieves can obtain your credit card number and other personal information through fraudulent or unsecured Web sites. No matter how professional looking the Web site, check the company’s reliability with the Better Business Bureau before doing business with it, review the Web site’s security policy, and be sure to use a secure browser if you are providing credit card information online. In the address window of your browser, check to see that the first part of the company’s Web address changes from “http://” to “https://;” and also check the lower corner of the Web page to see whether a lock or key symbol appears, signifying security. Using a secure browser helps to ensure the safety of your personal data when it is being transmitted to a company’s computers.
Identity thieves can drain your checking account by stealing your checks or your checking account number from your home or office and forging your signature, or by making counterfeit checks in your name, using a home computer. Some thieves even use cleaning solvent to remove what is already written on a check, making it payable to themselves. If your checks have been stolen or misused, immediately notify your bank, place a stop payment order, and close your checking account.
Be aware that identity thieves can also open checking accounts in your name using personal information such as your Social Security number. When they write bad checks on that account, those debts appear on your credit report.
Identity thieves can establish new cellular telephone service in your name or make unauthorized calls that seem to come from, and are billed to, your cellular phone. Others make unauthorized charges by using your calling card and PIN. If this occurs, contact your service provider to close your existing account, and establish another one with a new PIN.
|You may receive e-mail requests that seem to be from your Internet Service Provider stating that your “account information needs to be updated” or that “the credit card you used to sign up for service is invalid or expired and the information needs to be reentered to keep your account active.” Such requests may come from scam artists seeking to obtain your personal information to commit fraud. If you receive this kind of request, do not respond without checking with your Internet Service Provider first.|
Email identity theft is growing by storm. You may recieve emails from banking companies or financial accounts alerting you of misuse of your account or data loss asking you to please login and update your account information. Never login to a website asking for personal information straight through an email.
Scammers use this channel to trap you into releasing your personal information. The process is simple. A scammer creates a “bogus” banking entry page, which may look exactly like your banks website, but it is a fake! They do this by copying images off of the banks home page and creating an exact duplicate web page, which is easier than you would think. As soon as you login to what you believe is “your account” from the link in your email, the scammers have now recorded your login and password information. In most cases, after logging in, you get a thank you message confirming your account is now verified. Most people login and logout without ever thinking much of it. To avoid any chance of this, you should always go straight to the main website and login. Never login through an email.
The Federal Trade Commission warns that some companies that claim to be identity theft prevention services are guises for obtaining personal information from you such as your driver’s license number, mother’s maiden name, Social Security number and credit and bank account numbers. Remember, do not give out any personal information over the phone or online unless you are familiar with the business that is asking for it. If you are unsure about a firm, check it out with the Better Business Bureau.
Although there is no method for guaranteeing that identity theft will never happen to you, below are tips than can help you minimize your risk:
- Carry only the cards you actually need. Minimize the identification information and the number of cards you carry in your wallet or purse. Do not carry your Social Security card unless you need it.
- Never put your account information on the outside of an envelope or on a postcard.
- Cut up old or expired credit cards. Close all inactive credit card and bank accounts. Even though you do not use them, these accounts appear on your credit report and may be used by thieves.
- For your ATM card, choose a Personal Identification Number (PIN) different from your address, telephone number, middle name, the last four digits of your Social Security number, your birth date or any other information that could be easily discovered by thieves.
- Memorize your PIN; do not write it on your ATM card or keep it written on a piece of paper somewhere in your wallet. Statistics show that in many instances of ATM card fraud, cardholders wrote their PINs on their ATM cards or on slips of paper kept with their wallets or purses.
- Keep personal information in a safe place. If you employ outside help or are having service work done in your home, keep your personal information out of sight.
- Give your Social Security number only when absolutely necessary. Ask to use another type of identifying number whenever possible.
- Do not give out personal information over the phone, through the mail, or over the Internet unless you have initiated contact or know the business with which you are dealing.
- Compare your ATM receipts and cashed checks with your periodic bank statements to check for unauthorized transfers or charges.
- Shred credit card statements, bank statements and pre-approved credit offers when you do not need them. Consider investing in a paper shredder.
- Decrease the number of unsolicited credit card applications that you receive. The fewer credit card applications you receive, the less likely it is that one will be stolen. Call (888) 5OPT-OUT to have your name removed from the marketing lists sold by the major credit bureaus for two years, or removed permanently.
- Ask your bank about its privacy policies and information practices. Find out the circumstances under which your bank would provide your account information to a third party.
- Order a copy of your credit report from the three credit reporting agencies at least once every year to review your file for possible fraud.
One of the most frustrating aspects of identity fraud is that you may not discover it until it has already occurred. Below are some of the warning signs:
- You receive bills for a credit card account you never opened, or you may notice unfamiliar and unauthorized charges on your bills. Collection agencies may contact you regarding the payment of such debts.
- A billing cycle passes without receiving your credit card statement — or other expected mail – because it has been sent to a different address.
- Bank statements include transfers or withdrawals you do not remember, checks are missing from your checkbook, or new checks do not arrive in the mail.
- You get turned down for a credit card, mortgage or other loan because your credit report includes debts you never knew you had.
The most important thing to do when you discover identity fraud is to take action right away. Remember to keep records of all your telephone calls and other correspondence with companies regarding the identity fraud.
- File a report with your local police or the police in the community where the identity theft took place. Keep a copy of the police report and make note of the date of your report, in case your bank, credit card company or other company needs proof of the crime.
- If you suspect that your mail is being diverted to another address, check with your local post office to see whether an unauthorized change of address form has been filed under your name.
- Call your credit card issuers right away to check on the status of your accounts if your bills do not arrive on time. If necessary, close all your accounts. You should keep a record in a safe place, separate from your credit cards, of your account numbers, expiration dates, and the telephone numbers of each card issuer so you can report a loss quickly.
- Notify your bank at once if your ATM card has been stolen or if unauthorized transfers and withdrawals have been made on one or more of your accounts. Alert your bank if your checks are stolen or missing. When you open new bank accounts, ask that a password be used before any inquiries or changes can be made to the accounts and avoid using a PIN that may be discovered by a thief, such as your birth date or the last four digits of your Social Security number.
Canceling your credit cards may stop impostors from using your existing accounts, but it does not stop them from opening new accounts under your name. To prevent this from occurring, if your cards may have been misused by an unauthorized party, contact the fraud departments of each of the three major credit bureaus and ask them to “flag” your file as one belonging to a possible fraud victim. This warning will include a statement that creditors should call to get your permission before approving new credit cards or loans in your name. After calling each of the three credit bureaus (at bottom), you should follow up with them in writing. Keep copies of such written notices.
Ask the credit bureaus for copies of your credit reports. You are entitled to a free copy of your credit report if you were recently denied credit or if your report is inaccurate because of fraud. Review your report carefully to make sure no unauthorized charges were made on your existing accounts and that no fraudulent accounts or loans were established in your name. In a few months, order new copies of your credit reports to verify that the inaccurate information has been removed and no new fraudulent activity has occurred.
Contact each of the creditors for any accounts that were tampered with or falsely established in your name. Ask to speak with someone in the security or fraud department. According to the Fair Credit Reporting Act, you must follow up the calls with a letter to the creditor. When writing to a credit card company, be sure to send the letter to the address provided to report billing errors. Do not send it to the address where you send payments, unless you are directed to do so.
If you report the loss before the credit card is used, the card issuer cannot hold you responsible for any unauthorized charges. If a thief uses your credit card before you report it missing, the most you will owe for unauthorized charges is $50 per card. This is true even if the thief uses your credit card at an ATM machine to obtain a cash advance.
As such liability is limited to $50, beware of calls from telemarketers selling “loss protection” insurance. Some telemarketers may falsely claim that you will be responsible for all unauthorized charges made against your account if your credit card is stolen. Don’t buy the pitch and don’t buy the unnecessary insurance.
Be aware that ATM and debit cards do not allow the same protections as credit cards. If you fail to report unauthorized charges within a timely manner, you could be held liable for the charges.
- If you report an ATM or debit card missing before it is used without your permission, your financial institution cannot hold you responsible for any unauthorized withdrawals.
- If you report your ATM or debit card lost or stolen within two business days of discovering the loss or theft, your liability is limited to $50.
- If you report your ATM or debit card lost or stolen after the two business days, but within 60 days after a statement showing an unauthorized withdrawal, you can be liable for up to $500 of what a thief withdraws.
- If you wait more than 60 days, you could lose all the money that was taken from your account after the end of the 60 days and before you report the card missing.
Most states hold the bank responsible for the losses from a forged check. However, you may be held liable for the forgery if you do not notify the back in a timely manner that a check was lost or stolen, or if you do not monitor your account statements and promptly report an unauthorized transaction.
Contact each of the three major credit bureaus if you discover that you are the victim of identity fraud. You are entitled to a free copy of your credit report if you are unemployed, on welfare, were recently denied credit or if your report is inaccurate because of fraud. Otherwise, there is a small fee for your credit report. When contacting the credit bureaus, you need to provide your Social Security number, date of birth, phone number, current address, any previous addresses over the past two years, and the name of your current employer.
Equifax Information Services, LLC
To report fraud by mail, contact Equifax at
P.O. Box 740256
Atlanta, GA 30374.
P.O. Box 4500
Allen, TX 75013.
P.O. Box 105281
Atlanta, GA 30348-5281
The U.S. Postal Inspector can assist if an identity thief stole your mail to get new credit cards, bank and credit card statements, pre-screened offers, tax information, or if a thief has falsified change-of-address forms. Contact your local post office for the phone number for the nearest postal inspection service or check the Postal Service Web site at https://postalinspectors.uspis.gov.
The Federal Bureau of Investigation (FBI) is one of the federal criminal law enforcement agencies that investigates cases of identity theft. Local field offices are listed in the Blue Pages of your telephone directory. You can also access the FBI’s Web site at www.fbi.gov.
The Better Business Bureau Serving Metropolitan New York (BBB) can be contacted if you would like to check the Reliability Rating of a company or if you have a problem resolving fraudulent charges. To file a complaint with the Better Business Bureau through this Web site, click here: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started